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✨Free Domestic Shipping over $75! ✨ Expires Saturday, 09/20 12 AM

CUSTOMER SUPPORT

+1 (866) 296-8112

Mon-Fri 8am-6pm, Sat 9am-1pm

SHIPPING

Following is the progress of your order:

  1. First: After you finish your order, it will be captured and transfer to "Processing". processing typically varies between Same day or the Next business day.
  2. Second: After the "Processing" process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order. The shipping time would take from 6 to 14 business days. .

* Please note that shipping in Holiday season would take 3 - 5 business days more than usual.

WHY IS MY SHIPMENT STATUS UNCHANGED? 

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

DISCRETE PACKAGING

We understand the importance of privacy to many of our customers. Most orders placed on GrowAce.com are shipped in plain brown boxes without any identifying markings. We also black wrap entire pallets if your order ships freight.

WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order. 

HOW DO YOU SHIP AND WHAT IS THE PRICING?

We use small mail service to ship your order, mainly to north America, Europe, Australia and some countries in Asia. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your destination.

WHY DIDN’T MY ORDER COME IN ONE PACKAGE?

Our warehouses are located in various locations within the United States. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

STILL NEED HELP? 

Can not find the answer you need? Contact us: support@westtradinghouse.com

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